F Robson & Co
0191 23...Fax 0191 230 1071
Robson Ophthalmic Opticians
The Newcastle practice is prominently situated on Pilgrim Street in Newcastle city centre, opposite the old Odeon. In the Summer of 2003, over Â£100,000 was invested in a major refit. The shop is now brighter and lighter, giving a much more relaxed feel. The full frontage is constructed from stress fitted engineering glass and air conditioning has been installed.
We have two optometrists; the managing partner Jonathan Leech and Tanya Wheeler. After gaining experience in a small independent opticians in Shropshire and as a mobile optometrist with Dolland & Aitchison, Jonathan has been in the practice for twelve years and Tanya nine. We also have two fully qualified dispensing opticians; Barrie Walker and Cecilia Bell.
We do not use under qualified staff, often referred to as dispensing assistants or optical assistants, for the provision of spectacles. Our staff are experienced, professionally qualified dispensing opticians, registered with the General Optical Council. They are specialists in spectacle frame specification, spectacle styling and spectacle and contact lens design. They are the ideal professionals to deal with your vision health and eyewear requirements.
"We have a very high rate of customer retention which we think results from two factors. Firstly, we have a very stable staff of very competent opticians. This enables continuity in the relationship between optician and client. Secondly, our dispensing opticians are qualified to a high level and are fully aware of the whole range of problems that we know can result in inappropriate glasses being dispensed. Taking time to cover every aspect of a client's visual history seems to pay off for us as we do a huge amount of client referral business."
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