Heddon On The Wall, Newcastle upon Tyne, NE15 0EZ (Show me directions) Show Map
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About Us...
Houghton Country is a specialist equestrian and country store stocking all your favourite brands including industry giants Ariat and Horseware, and celebrating the very best of country tradition and style. We are enthusiastic about blurring the boundaries between fashion and country sporting heritage and are proud to offer an expansive collection of men's, women's and kid's attire including Dubarry boots, Hunter wellies, Ariat boots and Joules clothing.
Inspired by country roots and British tradition, Houghton Country stock everything for the horse and rider ensuring your horse has everything they need. With fast delivery and great prices Houghton Country is the ideal place for all your country and equestrian goods. At Houghton Country we also know that no family is complete without the beloved dog, so we also stock a great range of country inspired products for dogs too.
The Houghton Country lifestyle is one that is inspired by our country roots and British tradition, it's about getting out there, never letting an opportunity pass and enjoying every minute! This lifestyle is at the heart of everything we do and every brand we sell epitomises our love for this great island, its sporting traditions and its country pursuits.
Houghton Country was established over 30 years ago and prides itself on having knowledgable staff to assist in your purchases whether in store or online. Our store at Heddon on the Wall (just outside Newcastle Upon Tyne) is one of the largest in the North East and is open 7 days a week to welcome you. We were delighted to have been voted Equestrian Retailer of the Year in 2014, and offer heartfelt thanks to all of our fabulous customers that voted for us!
More Information...
Delivery Policy
We endeavor to post out your goods the same day they are ordered; however in busy periods this can take a little longer. On occasion we may post out items from the same order separately; this is performed at our discretion and at no additional carriage charge to you.
Postage costs are detailed below; we reserve the right to amend these costs for large or bulky items both within the UK and overseas. If there is to be additional charges you will be contacted by a member of staff by telephone or email to discuss the options. Please email or phone us before placing your order if you are concerned about this.
Returns Policy
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered. Refunds or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Under this regulation you have 7 days from the day following receipt of your goods to return them, even if you simply change your mind about your purchase. If you wish to return an item you do so at your own expense (unless the item is faulty); the item must be unused and in its original condition (including all tags). This does not affect your statutory rights.
How do I return an item?
Once you are satisfied you are returning an item within the terms of our Returns Policy please fill in the form enclosed with your parcel and send the item(s) back to us at the address below.
You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty. We recommend that you obtain proof of postage as Houghton Country cannot be held responsible for any items lost during transit back to us. Customers requiring an exchange within the UK will not be charged for the replacement item to be sent out once we have received the original item back. If the sizing is still incorrect and a further exchange is required standard carriage charges will apply. We regret that for international customers there will be carriage charges on all items to be exchanged.
Loyalty Scheme
Our Loyalty Scheme details are outlined below:
For every £500 you spend with us you will recieve a discount code entitling you to £10 off your next purchase!
Simply spend £500 in one or multiple purchases over time and your discount code will be automatically emailed to you.
Call or visit our website for more information.
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